Access an American Airlines account online.
Visit faportal.aa.com and input your AA ID.
You must be an American Airlines employee (Southwest not allowed here).
First-time users will have to register.
FAPortal.aa.com Register Online
- Visit sam.aa.com/identity-ftur/user/FirstTimeLogin
- Input your user ID
- Add an email address
American Airlines Customer Service
- American Airlines or American Eagle at 800-433-7300 for further information
- If assistance is needed in Spanish, you may dial 800-633-3711
- Online: aa.com/i18n/customer-service
If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300.
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